Call drops is quite a common problem in today’s time with the increasing use of smart phone and mobile devices. Current towers and band width are not able to cope up with the current data congestion which further results in call drops.
In order to solve the problem of call drops, the telecom service providers has installed more than 130,000 additional base transceiver stations (BTS) across the country between June to October. It is even planning to install more than 150,000 more BTSs till March 2017, according to one of the official statement.
Increasing Capacity to Cope up with Call Drops:
Statement says, “In order to obtain direct feedback from subscribers and use that feedback to solve the problem of call drops, DoT (Department of Telecommunications) has launched an Integrated Voice Response System (IVRS) in Delhi, Mumbai, Punjab, Uttar Pradesh, Uttarakhand, Maharashtra and Goa on December 23, 2016.”
This IVRS will soon be extended to the entire country, it added. Communications Minister Manoj Sinha says, “The platform is a channel to capture direct feedback from the consumers and this voice of the customer can be used to improve the services that are being offered to them.”
He even said that, initially government will be using the platform for call drops and then will extend this to receive consumer feedback in other areas as well in future.
Further adding to the same statement says, “Subscribers will receive an IVRS call from the short code 1955. They will be asked a few questions on the subject of call drops such as: Are they facing call drops in their area or not? They can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops.”
Feedback received from the subscribers will be shared with the TSPs so that they can take further corrective steps over the identified areas. It will be done for improving the mobile network for addressing the problem of call drops.