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Dipika Pallikal wins consumer case against Axis Bank

Dipika Pallikal has won the consumer case against Axis bank, where the court directed Axis Bank to pay a compensation of Rs. Five Lakh for deficiency in service and Rs 5,000 as case expenditure.

Background of the case

Dipika Pallikal had filed a petition in 2012 against Axis Bank for a compensation of Rs 10 lakhs in District Consumer Redressal Forum in South Chennai.

Reason: Axis Bank debit card failed to perform a transaction at a Rotterdam hotel in 2011 despite of there being sufficient balance in her account.

As per Dipika, she was on tour to participate in the Cathay Pacific Sun Hung Kai Squash Open. She was unable to pay her hotel bills through Axis bank debit card for an amount of Rs 30,000 (490 euros), despite having sufficient balance in her account. As players from other countries made remarks on the creditworthiness of her, she had to face humiliation.

When contacted to bank, the bank official informed her that it is a case of force majeure. In this case, the bank said it was not responsible for what happened.

This was followed by another incidence of, Axis bank returning a Government of India cheque of Rs 1 lakh — an award from the Union Sports Ministry — which Dipika had deposited into her account. Bank mentioned it as technical error for the return of the cheque.

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