Applications of Artificial Intelligence is greatly increasing in the technology which we are using currently. A robotic employee will be used instead of a humanoid employee at the place of human council workers for answering the customer queries.
IPsoft said that, Amelia is a kind of technology platform which is deployed for work for the case of Enfield Council in North London. It is capable of analyzing the natural language, understanding context, applying logic, learning newer things, resolving problems and also sensing emotions. She will be kept to work within the Council during the later part of this year, with the services which is ought to be due in operation from the autumn.
AI Robot: Helping people with their tasks
She is also having the capability for making easier for the residents for locating information and completing the standard applications. It will also be simplifying some of the Council’s internal processes. Council will be evaluating Amelia’s inclusion over the website for help to guide the people quickly for correcting the information.
It is going to provide Amelia a kind of self-certification for the case of planning and making it possible for authenticating applications for the case of permits and licenses. Frank Lansink adding to the same says, “With the rise of powerful cognitive platforms such as Amelia, government organizations have an opportunity to completely reimagine how frontline public services are delivered.”
Public organizations from around the world and also from the UK are quite under pressure for delivering more with less. Organizations can not only unlock significant amount of cost efficiencies as a means of routine, high volume tasks are quite automated, but can even unlock the full creative potential of their people.
Fast and Reliable Service Delivered
This is a kind of better service delivered to people at much low cost, says Rob Leak who is the Chief Executive of Enfield Council. James Rolfe who is the Council Director of Finance in Enfield says, “Our approach to transformation embraces digital technology to find completely new ways of supporting residents, which, in turn, frees up valuable resources for reinvestment in front line services. Deploying IPsoft’s world-leading artificial intelligence is another major milestone in this journey.”
Even the leading organizations from the US and Europe are adopting Amelia in quite increasing numbers for performing a wide range of roles.