Amazon India has silently upgraded its return policy for electronic items. As per the new guidelines, electronics are no longer eligible for refunds. However, customers can still get defective items replaced. It is important to note that this is applicable only for products that are fulfilled by Amazon. For items that are seller-fulfilled, it is up to the seller to issue refunds for items that can’t be repaired or replaced.
The company website recently made some amendments and the new policy reads, “All tablets, laptops, desktops, monitors, cameras, and camera lenses that are fulfilled by Amazon and purchased on or after 11th May 2016 are eligible for a replacement only policy and will no longer be eligible for refunds. In case you have received a defective or a damaged product, you will be eligible for a free replacement.”
Amazon India did not clarify what will happen if the seller cannot provide replacements for electronic items fulfilled by Amazon.
For refurbished electronics like mobiles, tablets and laptops, Amazon India will issue refunds if the customers return the same within 10 days of purchase.
According to the company, products that are ‘Fulfilled by Amazon’ indicate that “they are stored, packed and dispatched by Amazon.”
- Similar Policy adopted by Flipkart and Snap Deal:-
Rival Flipkart also follows a similar policy and offers refunds only when the seller is unable to offer replacements.
- Few months back, police had arrested six persons for cheating Flipkart by allegedly ordering expensive products using sim cards procured via fake documents.
The accused used to take original parts out of the products and replace them with cheap quality fakes, and then returned the products to Flipkart for refunds.
- Well, the competitor Snapdeal has a policy that says you can return a product for refund, if you are delivered with a damaged or a product that’s different from the description. Although, you cannot return a product if you feel you do not like it anymore or you aren’t just satisfied.